Is Sunrun a Scam? Unveiling the Truth Behind Solar Energy Programs

Is Sunrun a Scam?

In short, the question of whether Sunrun is a scam is subjective, and there is no definitive answer.

While Sunrun has an A+ rating from the Better Business Bureau and has resolved previous lawsuits, it has also faced allegations of misleading sales tactics and a class-action lawsuit.

Customer reviews are mixed, with both positive and negative experiences reported.

Therefore, it is recommended to conduct thorough research and consider personal circumstances before making a decision about Sunrun’s legitimacy.

Key Points:

  • Whether Sunrun is a scam or not is subjective and there is no definitive answer.
  • Sunrun has an A+ rating from the Better Business Bureau and has resolved previous lawsuits.
  • However, there have been allegations of misleading sales tactics and a class-action lawsuit against Sunrun.
  • Customer reviews about Sunrun are mixed, with both positive and negative experiences reported.
  • Thorough research is recommended to make a decision about Sunrun’s legitimacy.
  • Personal circumstances should also be considered before making a decision about Sunrun.

Did You Know?

1. Sunrun is a legitimate residential solar provider and not a scam. They have been operating in the United States since 2007 and have installed solar panels on thousands of homes.

2. Sunrun was the first company to introduce a solar service model, allowing homeowners to simply pay for the electricity generated by the panels, rather than purchasing the solar system outright.

3. In 2019, Sunrun acquired Vivint Solar, making it the largest residential solar company in the United States. Together, they have installed solar panels on more than 500,000 homes.

4. Sunrun offers a unique solar lease program where homeowners can rent solar panels instead of purchasing them. This option allows homeowners to enjoy the benefits of solar energy without the high upfront costs.

5. Sunrun is committed to promoting clean energy and has partnered with organizations like GRID Alternatives to bring solar power to low-income communities. They believe in making solar accessible to everyone, regardless of income or socio-economic background.

Sunrun’s BBB Rating: A+ and Customer Reviews

Sunrun, a leading solar energy company based in San Francisco, has been a subject of debate among consumers. The Better Business Bureau (BBB) gives Sunrun an impressive A+ rating, indicating its commitment to resolving customer complaints and maintaining transparency. However, customer reviews about Sunrun are mixed, with some customers reporting positive experiences and others expressing dissatisfaction.

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While some customers praise Sunrun for their professionalism, quality of service, and savings on their energy bills, others have shared negative experiences such as delayed installation, unresponsive customer service, and concerns about the accuracy of initial cost estimates. These mixed customer reviews indicate that Sunrun’s performance can vary depending on individual circumstances and expectations.

Vivint Solar Acquisition and Past Lawsuit

In 2020, Sunrun made a significant move by acquiring Vivint Solar, another major player in the solar energy industry. However, prior to this acquisition, Vivint Solar had been involved in a lawsuit for allegedly using misleading sales tactics. The lawsuit claimed that Vivint Solar made deceptive claims about cost savings and the increasing costs of electricity to convince customers to lease their solar panels.

It’s important to note that the lawsuit was settled before Sunrun acquired Vivint Solar. While this raises concerns about the practices of Vivint Solar prior to the acquisition, it does not directly implicate Sunrun in any wrongdoing.

BBB Flags Sunrun for Delayed Customer Service

Despite Sunrun’s A+ BBB rating, the company faced scrutiny from the BBB in 2021 regarding delayed response times from its customer service team. This flagged issue suggests that some customers experienced difficulties reaching Sunrun’s customer service representatives and receiving timely assistance.

Acknowledging this concern, Sunrun’s CEO released a statement promising to address the issues by increasing team capacity and working with additional vendors. This indicates that Sunrun is actively taking steps to improve their customer service experience and resolve any issues that may have caused delays in the past.

  • Sunrun had an A+ BBB rating but faced scrutiny in 2021.
  • Customers faced delayed response times.
  • Sunrun’s CEO promises to address the issues.
  • Measures include increasing team capacity and working with additional vendors.

“We are committed to improving our customer service experience and resolving any issues that led to delays.”

CEO’s Promise to Address Issues

In response to concerns raised by the BBB regarding customer service, Sunrun’s CEO has acknowledged the issue of delayed response times and has provided a clear plan to rectify the situation. The CEO’s commitment to increasing team capacity and partnering with additional vendors demonstrates Sunrun’s dedication to meet customer needs and promptly resolve any issues.

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It is yet to be determined whether Sunrun will effectively address the customer service concerns. However, the CEO’s statement indicates a genuine commitment to improving the company’s performance in this area.

  • Sunrun’s CEO took responsibility for the delayed response times
  • The CEO outlined the company’s plans to rectify the situation
  • Sunrun is committed to increasing team capacity
  • Sunrun is partnering with additional vendors to meet customer needs promptly.

Sunrun’s dedication to resolving customer service issues can be seen through the CEO’s commitment to increasing team capacity and partnering with additional vendors.

Class Action Lawsuit Alleges Deception and Lack of Business License

Notably, SunRun is currently involved in a class action lawsuit that accuses the company of deceptive practices and operating without a business license. The lawsuit alleges that Sunrun misled customers into believing they could save money on rising electricity costs, even though evidence suggests that energy prices were actually decreasing after 2008.

The lawsuit seeks to represent all individuals and entities in California who entered into a solar power contract with Sunrun before February 2012. The plaintiff is seeking a refund on customer fees from contracts entered into prior to 2012. It is important to mention that a federal judge has denied Sunrun’s attempt to dismiss the lawsuit, allowing it to proceed.

It is crucial to note that this lawsuit was filed in 2013, and the outcome is still pending. However, the existence of a class action lawsuit does raise concerns about Sunrun’s business practices and compliance with licensing requirements during that specific timeframe.

Importantly, the question of whether Sunrun is a scam is complex and nuanced. The company holds an A+ BBB rating and generally positive customer experiences. However, there have been isolated instances of negative feedback, particularly surrounding their acquisition of Vivint Solar. Additionally, Sunrun has faced criticism from the BBB for delayed customer service response times. Nonetheless, the CEO has promised to address these issues, and the ongoing class action lawsuit indicates that the company is actively working towards improving its practices.

In conclusion, when considering engaging in any contractual agreement with Sunrun or any other solar energy provider, consumers should thoroughly research and evaluate all available information. This includes considering Sunrun’s ongoing class action lawsuit and past customer experiences.

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Frequently Asked Questions

Is Sunrun a scam company?

Sunrun is a reputable and reliable solar energy company rather than a scam company. With over 15 years of experience in the industry, Sunrun has established itself as a legitimate player in the solar market. Additionally, the company’s A+ rating from the Better Business Bureau further proves its credibility and commitment to customer satisfaction. Sunrun’s track record and industry reputation demonstrate that it is a trustworthy and legitimate company in the solar energy sector.

What is the Sunrun controversy?

The Sunrun controversy revolves around a class action lawsuit accusing the solar energy company of deceptive practices. Specifically, it is alleged that Sunrun misled consumers by providing misleading information about the potential cost savings of leasing their solar panels and the anticipated increase in electricity costs. This controversy raises concerns about the company’s transparency and the trustworthiness of their claims, which are fundamental for consumers looking to transition to renewable energy solutions. As the legal battle unfolds, it will be crucial to determine the validity of these allegations and shed light on the overall impact of Sunrun’s business practices on the renewable energy market.

How does Sunrun make money?

Sunrun generates revenue through its solar-as-a-service model, which forms the core of its business. The majority of Sunrun’s customers, estimated to be 80 to 90% based on a recent presentation to investors, opt to purchase electricity from or lease Sunrun’s solar panels installed on their rooftops. By offering this service, Sunrun allows customers to enjoy the benefits of solar power without the upfront costs of purchasing and maintaining the equipment themselves. This arrangement enables Sunrun to earn ongoing revenue from the sale of solar electricity to its customers, creating a sustainable and profitable business model.

Is Sunrun a profitable company?

Although Sunrun made a slight profit in the last year, its overall profitability may be overshadowed by the more significant focus on top line growth in the market. As a result, the company is often perceived as comparable to loss-making stocks, given its relatively low actual profit. Therefore, while Sunrun may not be currently considered a highly profitable company, its potential for growth and market demand for its services should not be overlooked.

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